Job description
Customer Service Advisor - Contract to Permanent - Renowned Banking Institution
About the Role
You will handle inbound customer enquiries relating to loan applications and existing loan accounts. This role requires professionalism, confidence, and the ability to work in a fast-paced, KPI-driven environment while delivering excellent customer outcomes.
You will be responsible for supporting contractual service levels and ensuring a high-quality customer experience with a strong focus on first-call resolution.
Working Hours
- 37.5 hours per week (Work from Office 5 days per week)
- Monday–Friday: 08:00–20:00
- Saturday & Sunday: 09:00–18:00
- Shifts operate on a rotation basis
- No Bank Holiday working
Pay, Annual Leave & Benefits
- Basic Salary
- Overtime must be pre-authorised by management
- 25 days annual leave + 8 bank holidays
Apply now or reach out to me directly at kapil.nakra@russelltobin.com
Regards.
Kapil
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Newcastle Upon Tyne
- Type of Contract
- Full Time Jobs
- Published at
- 06-08-2026
- Profession type
- Accountancy
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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