Customer Service Advisor

Job description

Customer Care Advisor

Salary up to £30,000

Altrincham (Hybrid after probation)

Do you have experience supporting customers in a busy, high-volume environment and enjoy solving queries from start to finish? Maxwell Bond is partnered with one of the UK's leading contractor payroll providers who are looking for a Customer Care Advisor to support contractors with everything from onboarding and timesheets to payroll, tax and pensions.

What you'll do as a Customer Care Advisor

• Act as the first point of contact for contractors, supporting them throughout their journey with the business

• Handle a high volume of inbound and outbound calls, as well as email queries

• Support new contractors through the onboarding process

• Resolve queries relating to payroll, tax, pensions and timesheets

• Work closely with internal teams to resolve issues quickly and efficiently

• Deliver a high standard of customer service while meeting service levels and quality standards

Experience as a Customer Care Advisor

• Previous experience in a telephone-based customer service or customer-facing role

• Excellent communication skills, both over the phone and via email

• Ability to think quickly, solve problems and work effectively under pressure

• Confidence handling challenging conversations

• Positive, team-focused attitude with a willingness to learn

• Experience within customer service, contact centres, financial services, telecoms or other high-volume environments is desirable but not essential

Benefits

• £30,000 basic salary

• Hybrid working available after probation, with 2 days working from home

• Flexible working patterns, including the option of a 4-day working week

• Clear progression opportunities into Senior Advisor, Team Leader, Payroll, Accounts or Agency Support

• Supportive and collaborative team culture

If you're an experienced Customer Care Advisor looking for a role no two days are the same and where you can develop your career, we'd love to hear from you!

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester Area

Type of Contract

Full Time Jobs

Published at

21-08-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English