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Customer Happiness Manager in London

​Customer Happiness Manager is an integral part of the team, overseeing some of the most important processes in the interaction with rider customers and partner schools.

What are you going to do

Candidates should be excellent at planning, resourcing, and managing any number of concurrent projects, with responsibility increasing rapidly as competency and knowledge of RideTo's services and systems develop.

What we're looking for:

  • An organised approach with an insatiable appetite to keep learning and improving
  • An optimist with a warm, positive attitude who's always willing to go the extra mile and put the customer first
  • You'll be an expert in what we do and have thorough understanding of the industry
  • A strong interest in the motorcycle industry, the startup scene and emerging tech trends
  • Hit agreed targets & objectives to ensure the business continues to grow and hits key milestones
  • Represent the company values and culture and be an ambassador of RideTo and our mission

  • Customer relationship management and operations: Take a key role in running the day to day operations of the business, liaising with partner schools, customers and the team, continuing to improve and automise operational processes in the business and product.
  • Customer insight and analysis, constantly striving to tailor our product, brand and marketing to customer insights you develop.
  • Product - driving your own insight and knowledge into building a customer centric business
  • Anything else within the company which takes your fancy, from design work, to social media, blogging, accounting and coding- the joy of working in a growing team is you can make best use of all your talents!
  • Generally rolling up the sleeves and playing an integral part of a small but ambitious and hardworking team

Why it will be awesome:

  • You'll be responsible for a huge part of the RideTo brand, marketing, voice and growth, you'll be the face of RideTo to our 1,000 monthly customers
  • We'll ensure you're not only growing your operation and marketing skills but fully understand the mechanics of a fast growth startup, product and team
  • We're backed by one of the most successful entrepreneurs in the UK and growing 600% a year
  • You'll get a CBT licence on the company and can ride our bikes when you like
  • RideTo Stash, Merch and events and ride outs
  • Friday beers, random fun events
  • Awesome bright and airy Brixton office and fun, passionate team

What we offer:

  • Competitive Salary
  • Free Merchandise
  • Friday Socials
  • Events
  • Free Motorcycle Training
  • Events

What we ask:

  • At least finished university degree 2:1 or higher
  • Customer service/facing experience
  • Operations experience
  • Highly organised
  • Positive, can-do attitude

Extra information

Education Level
Working hours per week
40 - 40
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
Between £22,000 and £28,000 per year
Responsible for
Operations, Customer Service, Fun!
Type of Job
Sales, Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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