Service Desk Analyst

Job description

1st Line IT Service Desk Analyst | York | £29,000 per year + 12% Bonus

We are supporting a FTSE 100 company looking for a Tier 1 IT Service Desk Analyst to join their IT Service Desk team and act as the first point of contact for IT issues and requests across the business.

Importantly, this isn’t a role where you need to know all of the technology from day one.

Our client are happy to consider candidates who have a relevant IT degree or qualification and a genuine passion for starting a career in IT support. You’ll be trained on the technologies and systems you’ll be supporting once you join.

You’ll be responsible for:

• Providing 1st line IT support across Windows, Microsoft Office, access and general troubleshooting
• Taking calls, logging and prioritising tickets
• Managing incidents through to resolution or escalating to 2nd/3rd line
• Working to SLAs and keeping users updated
• Supporting hardware, software and user access queries
• Occasionally providing on-site support at their York

They’re looking for someone with either 1st line/customer-facing IT support experience, or someone with the right IT qualification who is keen to break into support. Strong communication, customer service and a willingness to learn are key.

The package:

• £29,036 salary
• 12% annual bonus
• Pension contribution matched up to 8%
• Hybrid – 2 days per week in the York office
• Training and progression into 2nd line and beyond

If you’ve got an IT degree/qualification, enjoy working with people and want to build a career in IT support, I’d be really keen to speak with you.

Extra information

Status

Open

Education Level

Secondary School

Location

York

Type of Contract

Full Time Jobs

Published at

01-09-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English