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Cabin Crew - Bristol (2019) Fixed Term Contract

At Thomas Cook putting the Customer at the Heart of everything we do is our philosophy and ensures that we are all working with the same vision in mind. Job Title: Cabin...   Location:...   Salary Range: £ Competitive, plus...

Job description

At Thomas Cook putting the Customer at the Heart of everything we do is our philosophy and ensures that we are all working with the same vision in mind.

Job Title: Cabin Crew


Location: Bristol


Salary Range: £ Competitive, plus a flying allowance and sales commission

Contract: Fixed Term (6/7 months)


Overview of Main Responsibilities and Duties (Purpose of job):


Cabin Crew are the face and personality of our business and so play a vital part in establishing how we're seen by the millions of people Thomas Cook Airlines flies around the world every year.


You'll have a high level of personal presentation, with excellent communication skills and boundless energy and enthusiasm. You'll be flexible, attentive to customer needs, a great team player with a passion for sales and reaching targets, prepared to work hard, and of course you'll have a great personality.


Our flights depart around the clock, seven days a week. For example, you could be required to check in for your flight at 3am one morning and then at 11pm the following evening.


In return for your hard work and dedication Thomas Cook Airlines offer the following package

  • Competitive salary
  • An hourly flying allowance
  • Training course
  • Excellent sales commission on all goods sold on board
  • Discounted travel and last minute deals
  • A stylish uniform
  • Car parking




Safety on board is your absolute priority and on joining, you'll benefit from one of the best training programmes in the industry and what’s more – you will be paid for the training period. The initial course, which is designed to provide you with all of the knowledge and skills required to enable you to deliver the highest standards of safety and customer care, lasts between four and five weeks and will normally be held at your home base.


The course demands a high level of commitment and you should keep your evenings free as homework forms an integral part of your training. With exams in all subjects throughout the course, be prepared to study hard!


Once you've passed your initial training, your first flight will be as an 'extra' crew member, assisting the working team on board before you become a full member of the cabin crew team yourself, and your performance will then be regularly assessed during the course of your employment with us.


Our minimum requirements

  • Must be aged 18 or over by 1st January 2019
  • Must be between a minimum height of 5’2” and maximum of 6’3 without shoes
  • Physically fit and able to pass a medical examination (please see below)
  • Must fit into a crew seat harness with a maximum circumference of 56 inches without modification for safety reasons
  • Must be able to swim a minimum of 25 metres unaided (this will be tested before employment is confirmed)
  • A minimum of 6 months customer service experience
  • Must be able to live and work in the UK without restriction
  • Holder of a full UK/EEA passport that permits unrestricted travel worldwide
  • Reasonable mathematic skills and strong English skills both verbal and written
  • You must be able to provide a continuous satisfactory 5 year referencing history without gaps both from UK and if required, overseas referees along with a clear Criminal Record Check  (please see below for further information regarding references and CRCs)
  • You must be fully flexible – we operate flights 24 hours a day, 365 days a year, and you must be willing to work on any day of the year or at any time of day and be willing to accept roster changes at short notice
  • You must live within 90 minutes travelling distance of your place of work
  • Have no visible tattoos or piercings that cannot be covered discreetly (we do provide long sleeved blouses and shirts)
  • If you have been or are Cabin Crew with an European airline you will be required to provide us with your Attestation of Initial Training (please see below for more information)


How to Apply

  • We only accept one Cabin Crew application per person so please ensure you are selecting the base that you wish to be considered for. Multiple applications will result is all applications being declined.
  • Click on the link below to apply and you will be required to provide personal information, submit your CV and complete an application form
  • If your application is successful you will be invited to complete a short video interview where, if successful, you will be invited to attend one of our assessment centres


Important things to consider before applying


Medical Assessment


All successful candidates that are offered a Cabin Crew position with Thomas Cook Airlines are required, before they join the Company, to undergo and pass an EASA (European Aviation Safety Agency) Aero Medical assessment. This will be at the candidate’s own expense and can cost in excess of £100. All candidates that are offered a position will be given further information on how to obtain this at the time.


Cabin Crew Attestation of Initial Training


If your application is successful and you are offered a Cabin Crew position with Thomas Cook Airlines - to enable you to fly as Cabin Crew for a European airline you will be issued with an Attestation of Initial Training.


All candidates that have worked previously as Cabin Crew for a European airline will be required to produce a photocopy of their attestation of initial training at the assessment event. Failure to produce this may result in Thomas Cook Airlines being unable to offer you a Cabin Crew position.


References & Criminal Record Checks


To obtain an security ID pass you will be required to provide us with a reference history to cover your whereabouts for the last five years with no gaps in employment or education in excess of 28 days. With this in mind – if you are invited to an assessment event then please bring this information with you. References should cover both employment and, if applicable, education. You should also bring details of two personal referees to cover any gaps in employment or education. The personal referee cannot be a relative or someone that lives at the same address as you.


You will also be required to obtain a UK criminal record check (CRC) which must be clear. If you have lived or have travelled outside of the UK for a period of 6 months or more then you will also need to provide us with a CRC from that country or countries in order for us to offer you a cabin crew position. It is your responsibility to obtain (and if necessary pay for) this document or documents.


Due to the high volume of applications we receive for our roles we reserve the right to close all vacancies earlier than the advertised date without notice. Therefore we would recommend you apply as soon as possible.


Life at Thomas Cook is fast-paced and full of opportunities. As an internal colleague we are dedicated to ensuring you can fulfil your career aspirations, you’ll be given the support and training you need to develop your career in the direction you choose.

Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.


Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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