Veterinary Care Assistant

Job description

Veterinary Care Assistant

Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
The Vet Whetstones
Hours : 8:30am - 5:00pm or 11:00am - 7:30pm - The role includes a 30-minute unpaid lunch break. No weekend work.
Salary - £24,784.50 - £26,436.80
A great veterinary visit begins before a patient reaches the consulting room. As one of the first and last people our clients meet, you will help every person and pet feel welcomed, listened to and cared for - whether they are joining us for a routine appointment or need a little extra reassurance on a difficult day.
About us
We are looking for a Veterinary Care Assistant to join our team at The Vet Whetstone.
For more than 20 years, we've combined advanced clinical capabilities with a commitment to helping veterinary professionals learn, develop and grow. We're proud of the experienced team we've built and the opportunities we provide for our colleagues to continue developing their careers..
As part of Kin Vet Community, a small collective of like-minded community veterinary practices, we benefit from the support, shared expertise and collaborative approach that comes from working alongside teams who share our commitment to exceptional veterinary care. Whilst every practice retains its own culture, leadership and way of working, being part of Kin Vet creates greater opportunities to learn from one another, invest in our people and facilities, and continue evolving the services we provide to pets and their owners.
The role
This is a varied Veterinary Care Assistant / Client Care Assistant role combining client care, communication, organisation, reception and practical support across the practice. You will be an important first point of contact for clients and their pets, while also providing hands-on support to the veterinary team and helping to keep the practice running smoothly.
Welcome clients and their pets warmly and professionally in person, by phone and through digital channels.
Manage appointments and diaries accurately, making sensible booking decisions and using your initiative when responding to client enquiries.
Handle a busy reception environment confidently, managing telephone calls, emails, clients waiting at reception, payments and bookings at the same time.
Provide clear and professional communication to clients, including knowing when to place clients on hold, seek advice or arrange a call back from the appropriate member of the veterinary team.
Process payments, invoices, registrations and other administrative tasks accurately and promptly.
Support clients with compassion and empathy during emotional or sensitive situations involving their pets.
Keep client and patient records accurate, confidential and up to date using practice management and other IT systems.
Support the veterinary team with the safe handling and restraint of animals during consultations where appropriate.
Provide general practical support to the clinical team, including helping with basic patient care and ensuring the practice is ready for consultations and other clinical activity.
Assist with cleaning, laundry, housekeeping and general practice duties to maintain a clean, safe and organised environment.
About you
What you will bring:
A genuine passion for animals and a strong desire to work within the veterinary sector.
A warm, friendly and approachable manner, with the confidence to build positive relationships with clients, colleagues and their pets.
Excellent communication skills and the ability to adapt your approach to different clients and situations.
Strong organisation and attention to detail, with the ability to prioritise and remain calm while managing multiple demands.
It would be helpful if you have:
Previous experience working within a veterinary practice.
Previous experience in veterinary reception, VCA, PCA or a similar practice-based role.
A VCA/PCA qualification or relevant training in veterinary care.
Experience of animal handling and basic restraint.
Experience working in a busy client-facing environment where you have had to manage multiple competing priorities.
Familiarity with veterinary practice management systems, digital communication tools or other client management technology.
You will work alongside colleagues who understand the importance of excellent client service and high-quality patient care, while developing your knowledge and experience across different areas of veterinary practice.
Your benefits
25 days' holiday plus Bank Holidays, rising to 30 days after five years
Enhanced maternity and adoption leave - up to six months at 90% pay, depending on length of service
Enhanced paternity leave - up to four weeks' full pay
Five days' family leave for compassionate or emergency circumstances
Private healthcare from April 2027
4% employer pension contribution
Employee Assistance Programme offering confidential wellbeing support
Free eye tests and Occupational Health support
£200 annual CPD allowance for nursing team members and CSAs
Staff discount on veterinary care within our practices
Relocation bonus, where applicable
What success looks like
You will help every client feel welcomed, listened to, valued and cared for, while ensuring their pets receive the practical support they need throughout their visit.
Reception will run smoothly, enquiries will be handled confidently, appointments and records will be accurate, and the veterinary team will receive the support they need to deliver excellent patient care.
This role is about much more than reception or basic practice support. Xohmjla It is about people, pets and teamwork, and making sure every client and patient receives the best possible experience.

Extra information

Status

Closed

Education Level

Secondary School

Location

Oakleigh Park

Type of Contract

Full Time Jobs

Profession type

Home Care

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English