Service Desk Analyst - 6 month FTC

Change Digital – Digital & Tech Recruitment is looking for a Service Desk Analyst - 6 month FTC

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Job description

Do you have excellent customer service skills ?

Are you experienced providing 1st and 2nd line IT support ?

Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ?

You will be working on a rotating shift pattern between the hours of 7am - 8pm. Please on apply if you are able to work during these hours.

This is a 6 month Fixed Term Contract (salaried role)

Its hybrid working, 2 days in the office and 3 from home. (5 days in office initially during training)

Main responsibilities include:

Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues
Management/support of a large pool of laptops
Management/support of remote working
Management of user administration
Mobile device support, including BlackBerry, iPhone or Android devices
AV and VC overflow support
Managing spare PCs, upgrades and replacements
Setting up new joiner IT equipment
Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution

Your skills will include:

Previous experience in an IT support role
Good analysis and troubleshooting skills of all IT incidents
Excellent communication skills with strong customer service focus and good attention to detail
Ability to perform well under pressure and use initiative
Able to work effectively alone and within your team or project
Work in accordance to ITIL processes and procedures
Intermediate to advanced skills in Office 365

Technical skills:

This is a fantastic opportunity to join this leading company who offer a great working environment.

For more information please get in touch asap.

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