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Helpdesk Agent for Lenovo in the Netherlands

For our office in Maastricht (the Netherlands), we are currently looking for multiple multilingual customer service agents. We are looking for native English speakers to complete the existing helpdesk team for a global technology company; Lenovo. You are able to start on January 28th.

What are you going to do

As a helpdesk agent, you will answer inbound calls about the purchase and use of a wide range of IT-related products (laptops, tablets and desktops).

You will need to be IT-minded but it is not necessary to be an IT expert just yet: you will get an intensive training of 10 days (office hours) before helping your first customer. You will be guided true your calls with a script and you can use specific tools.

Since the project is still quite new, it is important to detect flaws and to communicate them immediately to your supervisor in order to improve the customer service.

There are no sales targets, it is about helping the customer to solve his question or technical issue.

You will work in a small team in an international company.

*This position is also available in the following languages: Italian and French

What we offer:

  • We are offering you a contract of 7 months with long-term possibilities
  • An international and modern work environment
  • You will get a good salary and a refund for travelling expenses when applicable
  • Introduction program, help with requesting tax number, bank account etc.
  • Beneficiary collective health insurance plan
  • Up to €133 per month for travel
  • Full comprehensive training
  • Next to that, you’ll get 22 vacation days that you can top up to 26 vacation days!
  • Short breaks and trainings are fully paid when you work with us
  • Taking it easy Sunday morning because of your wild Saturday night? With us you’ll get flexible hours. Do let us know when you really can’t work.

What we ask:

  • At least finished high school
  • You have perfect (native) language skills in English (both verbal and written)
  • You are IT-minded and have good general IT-skills (MS Office)
  • We are looking for service-oriented candidates who enjoy multi-tasking and have strong problem solving skills
  • You are able to work in our office in Maastricht (the Netherlands). Our office can easily be reached by public transport (railway station of Maastricht Randwyck within 5 minutes walking distance). You live within a reasonable distance, or you are willing
  • Opening hours are from Monday until Friday between 9h and 18h. The training will be the first 3 weeks from Monday to Friday from 9h to 17h
  • You are able to work between 24 – 40 hours per week

Extra information

Education Level
Secondary School
Foreign: Abroad
Working hours per week
24 - 40
Type of Contract
Full Time Jobs, Temporary Full Time
Salary indication
Between €9.51 and €10.08 per hour
Responsible for
Provide Support to Customers
Type of Job
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Foreign: The Netherlands | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Full Time Jobs | Temporary Full Time | Secondary School

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