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Adventure 001 is looking for part time customer service employees (Newcastle) in Woolsington

We are looking for confident, positive people on a part time basis to join our small but busy contact team at Northumbria Helicopters, based at Newcastle International Airport. This is a short walk from Callerton Parkway Metro Station. The role involves assisting customers who are interested in booking into one of our various events such a helicopter pleasure flights, flying lessons, clay pigeon shooting and spa breaks both over the phone and email.

What are you going to do

Your typical working day will consist of being up to date with incoming emails from customers interested in making a booking or amending a booking either directly with ourselves or using a discounted voucher. This will be similar over the phone so you should be confident multi-tasking and replying to a high volume of customer queries.

You would also be involved in ensuring event days are fully optimised to run efficiently which includes making upgrades and selling extra tickets in advance as well as assisting our event team leaders by ensuring their kits are fully stocked and prepared before the weekend.

We would also love for you to take an active role in promoting the business on our social media site.

What we offer:

  • Competitive hourly rate
  • Fantastic experience within the events sector
  • Overtime possible

What we ask:

  • At least finished high school
  • Customer service experience
  • Flexible working hours

Extra information

Education Level
Secondary School
Working hours per week
8 - 25
Type of Contract
Casual / Part Time Jobs, Summer / Holiday Jobs, Temporary Full Time
Salary indication
£10.00 per hour
Responsible for
Answering customers questions both online and over the phone, following up with customers who request more information, confirmation and amending bookings.
Type of Job
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Casual / Part Time Jobs | Summer / Holiday Jobs | Temporary Full Time | Secondary School

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