CUSTOMER OPERATIONS INTERNSHIP PROGRAMME in London

As a Customer Operations Intern you will have the opportunity to work at the heart of this exciting business during our peak season. You will be part of our customer experience, tracking and route planning team, and you’ll be able to engage with the inspiring guys and gals who have driven LOVESPACE’s exponential growth on a daily basis. We have opportunities both in London and near Luton.

What are you going to do

Responsibilities include:

  • Delivering an outstanding customer experience through all available communication channels (phone, email and live chat)
  • Ensure we correctly track every single box and courier, to guarantee perfect data.
  • Create driver's route by using our route planner software.
  • Contributing to our conversion by answer queries and outlining the benefits of our service to potential customers.
  • Helping to create an awesome digital and 'on-the-doorstep' service
  • Assisting in improving the overall service by listening and acting upon customer feedback.
  • Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.
  • Boosting LOVESPACE's reputation through generating great reviews and referrals.
  • Ensuring customer accounts are up to date and accurate.

What we offer:

  • Competitive salary
  • Training
  • Great Social Events

What we ask:

  • You should be registered as a college student
  • Customer Service Skills
  • Organisational Skills
  • Good spoken and written English

Extra information

Who are we looking for?

The candidate will demonstrate and have the following attributes:

•Positive, confident & communicative individual who shows initiative and is confident in dealing with clients
•Engaging, with ability to connect and empathise with people from all backgrounds
•Fluent in English with excellent writing and communication skills, and an attention to detail
•Highly organised, fanatical attention to detail, common sense judgement and a passion for precision.
•A creative and resourceful problem solver with tonnes of initiative.
•Live and breathe LOVESPACE's values of being Engaging, Open, Smart, Reliable, Fair and Inspiring
•An unwavering desire for continuous improvement and innovation.
•Flexible to changing working hours dependent on volume.

What is in it for you?

A chance to be at the heart of one of the UK's fast-growing, entrepreneurial, businesses and having exposure to a team of seasoned, serial, entrepreneurs. You will play a key role in LOVESPACE's growth, with the opportunity to see how your work directly contributes to our success. You will be providing input into and helping to develop and implement LOVESPACE's customer service strategy, as well as having multiple opportunities for growth and development.

We are a diverse group who are exceptionally proud of our culture and love to celebrate with regular social events and outings.

Education Level
Secondary School, College
Location
London
Working hours per week
20 - 40
Type of Contract
Internships
Salary indication
Between £8.00 and £8.35 per hour
Responsible for
You will be part of our customer experience, tracking and route planning team, and you’ll be able to engage with the inspiring guys and gals who have driven LOVESPACE’s exponential growth on a daily basis.
Published at
05-02-2019
Type of Job
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
Yes
Languages
English, Other, Chinese

London | Customer Service Jobs | Internships | Secondary School | College

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