Document Controller in Leicester

Starting with a single train journey from Leicester to Loughborough in 1841, we’ve grown into a travel company that’s constantly thinking about new and innovative ways to take you places: not just on holiday, but in your career too.

Whether you dream of working abroad or want to help create the next marketing campaign, there’s a range of roles across our retail stores, head office, Thomas Cook Airlines and far beyond. From Product Managers to pilots, there’s one thing we all have in common: keeping the customer at our heart. 

With a team of over 22,000 colleagues, operating across 15 countries, the opportunities are endless, whether you’ve worked in travel before or are looking to start a new adventure today.

Role: Document Controller

Location: Manchester – Hangar 1

Working Hours: 37 per week

Job Purpose: To assist the Production Department in preparation and smooth running of maintenance inputs

Key Responsibilities:

• Print and/or raise ADD / OOP / LM-WP task cards for all incoming Aircraft Hangar Inputs and customer requests
• Progressive task card clearance, both hard and electronic copy, including a quality audit to identify issues.
• Electronically close the work pack, ensuring relevant fields are completed
• Quality audit of work pack for content and correct compliment of maintenance visit paperwork on receipt
• Ensure work pack completion and carry out quality audit prior to Certificate of Release to Service signature

• Compile CRS correspondence to the Business on completion and release of Aircraft from Hangar Maintenance
• As required scan complete work pack in specified format, save to disc and follow archiving procedure

Complete KPI information

Key Performance Indicators

• To ensure that all aircraft maintenance input requirements requested by the customer are communicated in a logical, clear and professional manner to the required quality standard using company documentation as outlined in company procedures
• To ensure that all documentation supplied to the Production department is legible, accurate, conforms to appropriate regulatory authority requirements
• Quality audit of completed work packs with all task cards present and signed accordingly. Scanning and copying work packs for archive and return to originator within specified timescales

Capabilities Profile – technical skills/knowledge, experience & track record.

Must have:

• Good written and oral communication skills
• Strong inter personnel skills
• Good Computer skills / aptitude / knowledge of AMOS system
• Knowledge of company and company procedures
• Willing to work a Shift System and flexible working practises
• Ability to work individually and as part of a team
• Ability to work under pressure whilst maintaining accuracy
•  
• Closing Date for Applications 15th February 2019.

Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.