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IT Internship in Birchwood

The main focus of this role is to provide support & assistance to a range of customers both internal & external.

What are you going to do

In addition to assisting the IT team in maintaining and updating existing systems, you will provide first and second line support, logging all requests received and ensuring resolution in the most efficient and effective way possible. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role and dealing with general support requests including non-IT requests.

Job Role Duties

  • Receiving, logging and managing support requests from global users via multiple channels
  • Maintenance, installations and relocations of PC's, printers and other IT related equipment
  • Administration of user accounts and profiles
  • Troubleshoot software and hardware issues
  • Maintain a high degree of customer service for all support queries and adhere to all service level agreements (SLA's)
  • Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Escalate issues either internally or with third parties when required
  • Setting up new hardware for staff, such as laptops, tablets and mobile phones
  • Setting up meeting rooms for audio/video conferences where required
  • Monitor and manage consumable supplies
  • Create and maintain support documentation/systems to assist staff and allow self-service where possible
  • Working within and contributing to enhancement of existing internal support or management systems e.g. Change management

What we offer

  • Free on site parking
  • Experience of 1st, 2nd & 3rd line support
  • "Thank Fircroft it's friday!" monthly company breakfast
  • A friendly and open work environment

What we ask:

  • You should be registered as a university student Industry related degree required
  • Customer Service
  • IT interest
  • Computer Science, IT Management
  • Friendly and approachable manner

Extra information

Education Level
University
Location
Birchwood
Working hours per week
37 - 37
Type of Contract
Internships
Salary indication
£13 Per Year
Responsible for
Global IT support
Type of Job
ICT
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
No
Languages
English

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