Part-Time Front Office Administrator (20 hours per week) - Hilton London Heathrow Airport Terminal 4

Located by Heathrow Terminal 4 with direct access to the Airport and just a 30 minute train ride to central London, the Hilton Heathrow Airport is an award winning hotel. Awarded for the second year in a row, Worlds Leading Airport Hotel 2018 and in 2015, 2016, 2017 and 2018 Europe's Leading Airport Hotel.

The hotel boasts 393 bedrooms, 5 suites, 2 Restaurants, Bar and Executive Lounge, Fitness centre, indoor pool, sauna and steam room and 15 meeting rooms.  
 

A Front Office Administrator is responsible for delivering exceptional customer experiences whilst driving optimal up – sell and on- sell performance. To ensure that all guests needs are met.

What will I be doing?

As a Front Office Administrator, you will be responsible for ensuring a safe, secure and stimulating environment is provided for team members, guests and contractors at all times. A Front Office Administrator will also be responsible that team members are maximizing loyalty program enrolments and delivering the benefits consistently to existing program members.

Specifically, a Front Office Administrator will be responsible for performing the following tasks to the highest standards:

• Ensure a safe, secure and stimulating environment is provided for team members, guests and contractors at all times.
• Drive revenue for the hotel including maximizing room service revenue & efficiently through NOR1
• To ensure correct call management is observed through the team in the front office
• Ensure that all prescribed and designed process, systems and standards are maintained.
• To handle and resolve and where not possible promote follow up for any guest complaints or problems reported through your HOD or AOM
• Build an excellent relationships and rapport with all guests.
• Build an excellent relationships and rapport with all departments as the main link for front of house
• To ensure that all reservation queries are handled for the Front Office team as and on request.
• Provide team with the clear purpose they require and support with relevant learning experiences and constant feedback on individual and team performance.
• Carry out shift briefing to the team ensuring that follow up is made to all none resolved tasks.
• Liaise with the housekeeping department to monitor bedroom discrepancies to clear and resolve

What are we looking for?

A FrontOffice Administrator serving Hilton brands is always working on behalf ofour Guests and working with other Team Members. To successfully fill this role,you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Customer Service experience, Hotel background preferred
• Experience of supervisory skills– ability to supervisor, manage, motivate
• Excellent written and verbal communication skills
• Strong eye for detail
• Ability to work to tight deadlines
• Good Time Management skills
• Sense of ownership
• Strong organizational skills – including the ability to work on own initiative in a structured way, to priorities a wide range of activities and use available resources to ensure tasks are completed to deadline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!