What are you going to do:
Your role is to support the users with issues occurring while using the platforms and/or to provide information about the products and their functionalities.
Tasks & Responsibilities:
- Handle incoming work from B2B customers and respond to the queries in a timely and professional manner
- Analyze and investigate issues making use of acquired knowledge and available tools
- Provide information and assistance in regards to tools (web applications) and processes; investigate reported problems
- Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
- Buddying/training tasks mentoring of junior staff
What we offer:
- Full-time 40 hours per week
- Relocation package
- International work environment
- Development plan tailored to your needs
- Employee discount for health insurance
- 200 vacation hours (based on full time employment)
- Reimbursement of travel expenses to work
- Pension plan
- Attractive, experience-based salary plus result-oriented bonus
What we ask:
- At least finished high school
- Fluency in German and very good English skills (corporate language)
- Strong affinity with IT - Computer literate (MS Windows Office)
- Knowledge of automotive technology, Production and Aftersales Processes is an advantage
- Strong analytical skills
- Strong communication skills (B2B & B2C), both written and verbal
- Strong skills and advanced experience in customer support and problem solving
Apply
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Extra information
- Status
- Closed
- Education Level
- Secondary School
- Location
- Foreign: Abroad
- Working hours per week
- 40
- Type of Contract
- Graduate Jobs, Full Time Jobs
- Responsible for
- The Diagnistic Helpdesk (DHD) is the first point of contact for all inquiries
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- Yes
- Cover Letter Required
- No
- Languages
- English, German
Foreign: The Netherlands | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Graduate Jobs | Full Time Jobs | Secondary School
