Job description
What will I be doing?Under the general guidance and direction of the Events Planning Manager, as Events Planner, you will be responsible for the successful event planning of conferences & events at the hotel. The Events Planner will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
Main responsibilities:
Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
Ensure high quality and attention to detail of numerous administration processes e.g billing and processing contracts, and updating Banquet Event Orders accurately.
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Accurate administration and control of all Meetings and Events related reservations and blocks.
To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy.
To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event.
To conduct Show rounds for companies & agents in line with the Company policy.
To support the Food & Beverage operations and room reservations team with information as required.
To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively.
To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment.
What are we looking for?A Events Planner serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Demonstrated previous experience working in the Conference and Events function
- Knowledge of the hotel property management systems
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Extra information
- Status
- Closed
- Location
- London
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
