Our Helpdesk Department provides customer facing support for the Company’s bespoke MIS software. The department is responsible for accurately logging, managing and maintaining queries and faults logged by its customers within set ITIL based processes and Service Level Agreements.
The Helpdesk department:
Our Helpdesk Department provides customer facing support for the Company's bespoke MIS software. The department is responsible for accurately logging, managing and maintaining queries and faults logged by its customers within set ITIL based processes and Service Level Agreements.
The position:
The position will also include Helpdesk 1st / 2nd line support of a bespoke MIS system. This is an excellent opportunity for someone interested in starting a career in Support. The position entails providing phone/ email support in a traditional Helpdesk environment to customers needing assistance with their MIS system.
Responsible to:
This role reports to the Customer Services and Helpdesk Manager.
The MIS Support position will involve the following areas of responsibility:
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