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Prolific is looking for recent graduates interested in research and startups! in Oxford

In this role you will support and liaise with customers of Prolific, with a focus on both the researcher and participant side of the platform. Prolific is currently growing fast with 60k active study participants, 2k+ researchers resulting in 270k participant submissions per month. Our ambitious growth plans come with many challenges to help support our customers get the most out of Prolific and have a great experience as the platform and company scale up.

What are you going to do

Together with our Support Team you will work towards these key goals:

  • Make sure everything runs smoothly for customers, all necessary admin is taken care of, and if issues occur, you'll help resolve them
  • Help researchers plan and set up their studies (for example, surveys, experiments) on Prolific's platform
  • Promote the platform to potential users, and reflect the concerns of customers in how we best improve the product

This will likely involve some or all of the following:

  • Manage day-to-day support of researcher and participant customers via our online tools (with a focus on written communication)
  • Acquire an understanding of the academic research space and what's important to researchers in running online studies
  • Provide advice on best approaches to designing and running research studies on prolific
  • Occasionally manage participant support and mediate in issues between participants and researchers
  • Pro-actively make improvements to processes and resources for supporting researchers
  • Draft written specifications of improvements to features or policies for the platform
  • Be mindful of the company's targets and goals

What we offer

  • Remote work
  • Opportunities to grow with us
  • Pension

What we ask:

  • At least finished university degree in the area of social sciences
  • An interest in research and startups
  • Experience in customer services would be great
  • Comfortable working on a laptop (zendesk)

Extra information

At the core of Prolific is our fast-growing platform, which connects thousands of researchers with tens of thousands of participants. This allows researchers to screen for samples of verified participants, manage the process of running studies with them online, and paying them. To support the rapid growth of our platform we're looking for keen people to join our support team!

This is your chance to get involved in a fast-moving startup where you'll have huge influence over the trajectory of the platform. Since it's a startup, you'll have the opportunity to suggest how you can best add value, and make any recommendations about improving the processes and product. We're a fast-growing company and we want to help you grow with us.

Education Level
Working hours per week
38 - 40
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
Between £26,000 and £32,000 Per Year
Responsible for
Researcher Support
Type of Job
Scientific Services
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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