In this role you will support and liaise with customers of Prolific, with a focus on both the researcher and participant side of the platform. Prolific is currently growing fast with 60k active study participants, 2k+ researchers resulting in 270k participant submissions per month. Our ambitious growth plans come with many challenges to help support our customers get the most out of Prolific and have a great experience as the platform and company scale up.
Together with our Support Team you will work towards these key goals:
This will likely involve some or all of the following:
At the core of Prolific is our fast-growing platform, which connects thousands of researchers with tens of thousands of participants. This allows researchers to screen for samples of verified participants, manage the process of running studies with them online, and paying them. To support the rapid growth of our platform we're looking for keen people to join our support team!
This is your chance to get involved in a fast-moving startup where you'll have huge influence over the trajectory of the platform. Since it's a startup, you'll have the opportunity to suggest how you can best add value, and make any recommendations about improving the processes and product. We're a fast-growing company and we want to help you grow with us.
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