Italian-Speaking Technical Support Agent (m/f/d) in Maastricht

As a Technical Support Agent (m/f/d) you help customers solve all their issues with their computers. Comprehensibly and quickly. In most cases, that boils down to coaching customers who are roadblocked due to a lack of understanding of product features. What did they miss? And how can they enjoy their product’s full potential?

What are you going to do

Among others, your main responsibilities include: 

  • Managing customer satisfaction by solving the customers' inquiries
  • Assessing how an issue affects the customer and estimate their level of technical knowledge
  • It is necessary that you can think beyond the technical issue at hand, for example by adopting a customer perspective and transcending from a troubleshooter into a trusted advisor

An example? How about a dual display laptop that boasts an E ink screen that transforms into a customizable, multilanguage keyboard, digital paper for taking notes/sketching, and e-reader? Different is better! But despite all the clever technology that powers our client's products, sometimes customers are faced with challenges they can’t easily overcome themselves. This is when you swoop in to save the day.

What we offer

  • A forward-thinking job experience
  • An international and open work environment
  • Growth and development possibilities
  • A passion and appreciation for technology

What we ask:

  • At least finished college BTEC levels or equivalent ability
  • Advanced hardware and software knowledge
  • Fluency in Italian and good English skills
  • At least 1 year of experience as Technical Support/Technical Helpdesk

Extra information

If you have any questions feel free to contact me under l.zorzi@youngcapitalinternational.com or dial +49 3088789163. 

Education Level
University
Location
Foreign: Abroad
Working hours per week
32 - 40
Type of Contract
Graduate Jobs
Salary indication
€10.07 Per Hour
Responsible for
Primarily responsible for helping customers solve their issues with their computer
Published at
17-08-2019
Type of Job
ICT, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
No
Languages
Italian

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