As a Technical Support Agent (m/f/d) you help customers solve all their issues with their computers. Comprehensibly and quickly. In most cases, that boils down to coaching customers who are roadblocked due to a lack of understanding of product features. What did they miss? And how can they enjoy their product’s full potential?
Among others, your main responsibilities include:
An example? How about a dual display laptop that boasts an E ink screen that transforms into a customizable, multilanguage keyboard, digital paper for taking notes/sketching, and e-reader? Different is better! But despite all the clever technology that powers our client's products, sometimes customers are faced with challenges they can’t easily overcome themselves. This is when you swoop in to save the day.
If you have any questions feel free to contact me under email@example.com or dial +49 3088789163.
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