In Store Cleaning Manager (Retail) in Glasgow

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices.

Job description

  • Auchinbee Way, Cumbernauld, Glasgow G68, UK
  • Full-time

Company Description

An individual’s belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Job Description

.      Located at Craigmarloch working at Tesco for Mitie as an In store Cleaning Manager

·       To carry out all cleaning and associated works to a high professional standard

·       To supervised and manage lone cleaner sites

·       To maintain a flexible approach to a dynamic work load

·       To work in partnership with fellow team operatives

·       To undertake all tasks within the maximum time allocation

·       To maintain high standards of appearance wearing company branded uniform

·       To ensure all equipment is maintained to high standards (visibly cleaning and good working order)

·       To ensure that contracts are run safely and efficiently to the required standard.  To liaise with clients and monitor site operations

·       Regular communication with clients or their representatives.  Opportunity for clients to "air their views" on MITIE's service.

·       Ensure next steps are left with cleaners following store visits.  

·       Continuation of Service Levels and all helpdesk calls closed

·       Work additional to specification is agreed with client, documented, actioned and costs recovered.

·       Client’s complaints and concerns are investigated and rectified swiftly.  Action is recorded

·       Achieve a positive safety culture on sites

·       Hazards and risks are assessed prior to work commencing.

·       Contracts are managed in line with specification

·       A wider range of MITIE services are provided to clients

·       Stores are managed in line with the specification and contract

·       Compliant with policy and safe working environment for all MITIE Staff

·       Adequate materials and equipment on site

·       Risk of accidents involving plant, equipment & PPE is reduced

·       Manage own timesheet and ensure all hours are recorded through pining system and travel app.

·       Progress against target is monitored each four-weekly period

·       Appropriate numbers and calibre of staff available

·       Competent staff, able to cover a range of site activities

·       Training is planned to meet the needs of staff

·       High standards of conduct and performance

·       Work carried out matches the specification and store requirements. Also matches the trading requirements taking into account seasonal variations

·       Quality company image is portrayed by site based staff

·       Staff support each other and the company

·       High standards of conduct and performance are maintained

·       Documents that affect the quality of work are controlled and filed for easy reference

·       Potential problems on sites are minimised, progress is monitored

·       Staff have all the necessary information to perform well

·       Work is completed within deadlines

·       Good flexible working relationships with everyone working towards the same objectives.

Agreement with Area Manager of a Personal Development Plan

Additional Information

·         A significant level of management previous experience ideally in a Facilities Management environment and experience of managing soft services both self-delivered and sub-contracted as well as experience of managing contracts to KPI’s and SLA’s

·         Financial acumen and commercial awareness

·         Strong and effective communication skills, analytical thinker with demonstrated problem solving skills

·         Strong customer/ client focused attitude

·         Demonstrable decision making skills

·         Ability to work collaboratively across different internal businesses to support, in a joined up fashion, the integrated service delivery model to the client

·         Ability to build and maintain excellent relationship, internally and externally

·         Good interpersonal skills and the ability to communicate and motivate your team

·         Drive for continuous improvements in service delivery

·         Ensure that cleaning meets the required standards of the client

·         Able to use own initiative

·         Highly organised with excellent planning skills, efficient and effective

·         Self-driven and determined

·         Client focussed

·         Ability to support the production of reports on service delivery performance 

·         Health and Safety Qualifiction IOSH desirable.

·         Must be IT literate to use Mircosoft Outlook, Word, Excel and Powerpoint.

·         Basic written and verbal English to understand Health and Safety practices and communicate effectively with the client and request additional duties.

Extra information

Type of Contract
Casual / Part Time Jobs
Published at
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Glasgow | Casual / Part Time Jobs

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