If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.
As a Barclays Customer Service Advisor you’ll develop a real rapport with your customers, helping them with their particular needs and queries which could include high net worth investments. You’ll gain their trust and confidence as you establish a clear picture of their individual requirements and then liaise closely with your colleague’s to identify products and services that fit the customer’s needs.
You will work 35 hours within the week, between 7am and 11pm Monday – Sunday on a rotational basis, the salary for the position is £21,750.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
• Putting yourself in the customer’s shoes and understanding how everyday products and services can help our customers now and in the future
• Listening to customer’s needs and building relationships and making them aware of products that may be suitable for them
• Keeping your knowledge of our products and services up to date, and knowing where to find information about them to ensure you deliver the most appropriate outcome
• Understanding the customers query, looking at the situation from different angles to offer the best solution
• Experience of operating in a customer-facing or telephony role where service is paramount
• Proven ability to meet performance standards
• Excellent verbal and written communication skills
• Experience of dealing with complex customer queries and complaints
Tay House is nestled in a fantastic central city location. Our modern Glasgow Contact Centre is directly next to the M8 and a short walk from Central Station and Charring Cross train station. Tay House offers a communal coffee pod, but if you fancy nipping out we are right next to two of the main shopping streets in the city centre.
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
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