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Customer Service Advisor (Urdu speaker) in Glasgow

Job description

Are you able to speak, read and write in Urdu?Are you looking for a new role that is different from what you are used to and guarantees no two days the same?If this is sounding like something you are interested in then please keep reading!!!Customer Services Advisor - Content Moderator (Urdu speaker) Salary: £19,500Start date: 30/11/2020At CCA Recruitment we are delighted to be partnering with a massive contact centre company based up and down the British Isles.What is a Content Moderator?Content Moderator Create moments that make a difference as a Content Moderator by taking ownership of video content in alignment with client and business strategies.Responsibilities:Proactively moderate and audit uploads taking the time to understand the needs of customers and the clientTaking ownership for all videos in respective language queueProviding accurate monitoring of content on first instance RequirementsFluency in the target language with additional knowledge of Hindi and EnglishPrior user-generated content (UGC) moderation (Advantageous)Passion for social mediaDemonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functionsExperience in content mining and reviewingOpen and comfortable to be exposed to highly sensitive and explicit content on a daily basisAbility to evaluate content in line with content and business policiesStrong analytical and research skills with attention to detailAbility to work in fast and evolving workflowsAbility to maintain a high degree of confidentialityAdhere to strict deadlines This job description is not exhaustive you may be required to perform other additional duties as and when requiredRequirementsFluency in the target language Urdu & EnglishCustomer Services experienceFor more information and a confidential discussion, please contact Ryan McMahon at CCA Recruitment on (phone number removed).DisclaimerNo terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database

Extra information

Education Level
Working hours per week
4 - 40
Type of Contract
Full Time Jobs
Profession Sub-category
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Glasgow | Training Jobs | Full Time Jobs | Other

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