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TOP JOB

Food & Beverage Team Member Opportunities

Flexible hours & shifts available Looking for some part time work in between studying

1 - 40 hours per week
£9.50 Per Hour

What are you going to do:

Are you passionate about providing outstanding customer service? 

Do you enjoy working in a customer facing role? 

Based at Dunston Hall hotel, NR14 8PQ

The F&B Team Members (Guest Experience Assistant) is a key role within our hotels. You are the first impression a guest will have upon arrival at the hotel food & beverage outlet(s) so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.

 
What will I do? 

  • Provide high standard of service to all guests 
  • Ensure you are fully knowledgeable regarding opening & closing times 
  • Should a guest be staying at the hotel on a package break, please ensure they are aware of what to expect and provide any additional advice if required 
  • Greet all guests and ensure they 
  • Be visible & observant to pre-empt guest requests
  • Manage food orders, ensure guests receive a great customer experience and provide clear communication with guest & kitchen
  • Provide product knowledge and information on food & drink
  • Up-sell where possible
  • Up to date with all health & safety and all related regulations
  • Flexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food & beverage, enquiries, memberships, maintenance and housekeeping, spa & leisure) 

 

Is this the role for me? 

  • Passion for delivering exceptional guest services 
  • Courteous and pleasant attitude towards guests and other team members 
  • Patience and good listening skills 
  • Conflict resolution experience
  • Good telephone manner and IT Skills
  • Ability to work under pressure and able to multitask
  • Good attention to detail
  • Ability to take initiative and a practical approach to problem solving
  • Due to the nature of the role & industry, flexibility is required to working hours as weekend and evening work will be required
  • Good time management and organisational skills
  • Ability to work as part of a team 

What we offer

  • Flexible shifts available
  • Family & Friends discounts across our hotels  
  • Hours to suit around your studies

What we ask

  • Communication
  • Teamwork
  • No experience required
  • No minimum education required

Apply

Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!

Extra information

Why The QHotels Collection? 

  • Family and Friends discounts in hotels across The QHotels Collection  
  • Free onsite parking 
  • Various Employee celebratory days throughout the year 
  • Support with training & professional qualifications, including course fees! 
  • Carve out your own career path with The QHotels Collection as there will be progression & career development opportunities across our hotel portfolio 
  • Internal talent exchange network Access to an Employee Assistance Programme, 24/7, 365 days a year  
Status
Closed
Education Level
Other
Location
Dunston
Working hours per week
1 - 40
Type of Contract
Casual / Part Time Jobs, Evening Job, Summer / Holiday Jobs
Salary indication
£9.50 Per Hour
Responsible for
Food & beverage
Profession type
Bar Staff / Waiters and Waitresses
Full UK/EU driving license preferred
No
Car Preferred
Yes
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Topjob | Bar Staff Jobs | Casual / Part Time Jobs | Evening Job | Summer / Holiday Jobs | Other