Part Time Receptionist Role within Wellbeing Centre

Job description

• JOB ACTIVITIES
  
  Customer Service
  
  - To deal with all face to face, telephone and email
  enquiries regarding our practitioners, treatments/therapies and appointments in
  an informed, discreet and professional manner.
  
  - To process all client appointments / cancellations in an accurate and timely manner, supporting the business policies at all times.
  
  - Liaise with the practitioners on a daily basis, fulfilling their requirements in regard to the handling of their clients, providing them with any relevant and necessary information about their appointments.
  
  - Deal with any customer complaints, handing over those that you cannot resolve to the Practice Manager and reporting all complaints to the Management.
  
  - To encourage those who visit the centre to purchase our wellbeing products and to provide informative knowledge on the products.
  
  Payment Processing:
  
  - To take accurate payments for all appointments.
• - Contacting clients to collect late cancellation payments, in a way in which enables the business to maintain amicable client relations.
  
  - Reconciling your Banking at the end of each shift –
  investigating and resolving all discrepancies.
  
  Operations
  
  - To provide a consistently safe, clean, comfortable and tidy building, carrying out regular and thorough building inspections.
  
  - To fully prepare the Practice Rooms between Practitioners, restocking with supplies
  
  - To manage back-up stocks and report any maintenance issues to the Practice Manager.
  
  - Liaise with Suppliers and External Contractors.
  
  SKILLS REQUIRED
  
  - Extensive customer service experience for at least one year
  
  - Good working knowledge of outlook, Excel and Word
  
  - High level of accuracy and attention to detail.
  
  - High degree of initiative and motivation.
  
  - High degree of organisational skills, prioritising
  workload.
  
  - Ability to communicate effectively, both verbally and
  written
  
  - Willing to work with a 'Can-Do' attitude
  
  Availability
  
  - To be available to work 5 days a week between the hours of 8:00 – 17:00 Monday to Friday
  
  - Practice Opening Hours 8:00 – 22:00 weekdays and 9:00 -17:30 weekends
  
  - To be flexible with working hours if needed

Extra information

Status

Closed

Location

Mayfair, London

Type of Contract

Casual / Part Time Jobs

Profession type

Admin / Secretarial, Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

Yes

Cover Letter Required

Yes

Languages

English