Unfortunately, this vacancy is no longer active

Part Time Receptionist Role within Wellbeing Centre

Admin Jobs | Customer Service Jobs | Casual Jobs

Receptionist required to handle clients' appointments in an efficient & courteous manner, ensuring an excellent service. To represent 58 in a professional way, demonstrating our ethical & integral approach across all areas of the business. To provide a safe, comfortable environment for our clients & practitioners. Support management, contributing to the Business Strategy.

Job description

  • JOB ACTIVITIES

    Customer Service

    - To deal with all face to face, telephone and email
    enquiries regarding our practitioners, treatments/therapies and appointments in
    an informed, discreet and professional manner.

    - To process all client appointments / cancellations in an accurate and timely manner, supporting the business policies at all times.

    - Liaise with the practitioners on a daily basis, fulfilling their requirements in regard to the handling of their clients, providing them with any relevant and necessary information about their appointments.

    - Deal with any customer complaints, handing over those that you cannot resolve to the Practice Manager and reporting all complaints to the Management.

    - To encourage those who visit the centre to purchase our wellbeing products and to provide informative knowledge on the products.

    Payment Processing:

    - To take accurate payments for all appointments.
  • - Contacting clients to collect late cancellation payments, in a way in which enables the business to maintain amicable client relations.

    - Reconciling your Banking at the end of each shift –
    investigating and resolving all discrepancies.

    Operations

    - To provide a consistently safe, clean, comfortable and tidy building, carrying out regular and thorough building inspections.

    - To fully prepare the Practice Rooms between Practitioners, restocking with supplies

    - To manage back-up stocks and report any maintenance issues to the Practice Manager.

    - Liaise with Suppliers and External Contractors.

    SKILLS REQUIRED

    - Extensive customer service experience for at least one year

    - Good working knowledge of outlook, Excel and Word

    - High level of accuracy and attention to detail.

    - High degree of initiative and motivation.

    - High degree of organisational skills, prioritising
    workload.

    - Ability to communicate effectively, both verbally and
    written

    - Willing to work with a 'Can-Do' attitude

    Availability

    - To be available to work 5 days a week between the hours of 8:00 – 17:00 Monday to Friday

    - Practice Opening Hours 8:00 – 22:00 weekdays and 9:00 -17:30 weekends

    - To be flexible with working hours if needed

Further Information

Location
Mayfair, London
Salary
£9 per hour
Working Hours
Shifts between the hours of 8:00 - 22:00
Type of Contract
Casual Jobs
Type of Job
Admin / Secretarial, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
Yes
Languages
English

Unfortunately, this vacancy is no longer active

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Part Time Receptionist Role within Wellbeing Centre

Receptionist required to handle clients' appointments in an efficient & courteous manner, ensuring an excellent service. To represent 58 in a profe...

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