Merchant Engagement Specialist in London Area

Job description

Merchant Engagement Specialist – Restaurant, Hotels, Retail – Franchisee Groups (UK)

Hybrid role – 3 days per week in the London office

We’re looking for a high-calibre Commercial / Business Development professional with deep connections across franchisee groups, multi-site operators, restaurant brands, and hotel chains.

If you have a strong network across operators who run multiple sites and you enjoy opening doors, driving commercial conversations, introducing value-added services that genuinely help merchants — this role offers the perfect platform to make a significant impact.

The Opportunity:

You will be responsible for driving the adoption of a new value-adding payment acceptance solution across the UK’s Retail & Hospitality sectors, with a particular focus on Hotels, Restaurants, and Food & Beverage.

The role requires someone who can build a robust pipeline, engage senior stakeholders, and convert opportunities through a direct-to-merchant approach.

What You’ll Be Doing:

• Building and qualifying a pipeline of new opportunities within hospitality and retail, especially franchise groups and multi-site operators.
• Engaging senior decision-makers (including C-suite) with compelling business cases and presentations.
• Developing smart prospecting and engagement strategies across both warm and cold channels.
• Owning and orchestrating the entire sales process — from first outreach to final contract.
• Driving new prospecting activity and self-generating commercial opportunities.
• Leveraging existing relationships, referrals, and your own network to accelerate adoption.
• Acting as the key point of contact for both merchants and internal teams to ensure seamless deal execution.

What We’re Looking For:

To succeed in this role, you’ll need-

• A strong network across franchise groups, multi-site operators, restaurant brands, or hotel chains.
• Proven experience in commercial / sales / business development roles.
• Excellent stakeholder management and relationship-building skills.
• Strong presentation and communication abilities.
• Confidence delivering proposals to senior leadership teams.
• A track record of constructing persuasive business cases.
• Experience negotiating and executing commercial deals.
• High levels of motivation, resilience, and drive.

Who This Role Will Really Suit:

• Someone already well connected in the hospitality ecosystem.
• A natural relationship-builder who can influence at senior levels.
• A proactive networker who thrives on opening new doors.
• A commercially curious individual who enjoys presenting value-added solutions.
• A self-starter who can build and own their pipeline.

Extra information

Status

Closed

Education Level

Secondary School

Location

London Area

Type of Contract

Casual / Part Time Jobs

Profession type

Bar Staff / Waiters and Waitresses

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English