Customer Service Co-Ordinator in Glasgow

Job description

Site Services Co-Ordinator – Join Our Team at FläktGroup UK

Scotland | Office Based

At FläktGroup, we’re looking for a Site Services Co-Ordinator based in Scotland to plan, monitor & control the day to day operations of Service Engineers delivering installation of new equipment, commission of new units, planned maintenance, reactive work, quoted work and warranty repairs.

Application Details

Deadline: 23.12.2025 (Continuous selection—apply early!)

Location: Interviews will be held in Glasgow Office

Questions? Contact our HR Team at recruitmentUK@flaktgroup.com

What You’ll Be Doing

• To be a point of contact for our engineers, supporting them in their work with good communications, forward planning and best use of them as a valuable resource when urgent work is required.
• Working closely with Service Team to ensure a full understanding of Engineers appropriate skillsets, availability, logistical routing, site specific options and customers preferences
• Allocation of service orders / scheduled maintenance to the appropriate engineer in the most cost effective and efficient manner
• To receive telephone calls from company’s customers.
• Order parts for quoted works and maintenance works and ensure they are available in readiness for engineers’ attendance.

What You Bring

• Although a technical background is not required, the ability to grasp basic technical information in relation to the company’s products and services is required.
• Logistic knowledge of the geographical regional area

Experience:

• A customer service / supply chain background is not essential but would be an advantage
• Previous work experience that demonstrates a methodical and well organised approach to planning and record keeping is essential.
• Previous experience of administrative, data entry and word processing is required

Key Skills:

• Excellent PC / computer and data inputting skills and the ability to use software e.g. Microsoft Word and Excel
• Clear and effective verbal and written communication skills
• Good interpersonal skills with a confident and polite telephone manner
• Must be able to balance priorities and work calmly under pressure.
• Experience of using Customer Relationship Management (CRM) systems e.g. SimPro and Dynamics would be an advantage
• Good accuracy and attention to detail in record keeping and update of electronic databases.
• Strong evidence of an ability to work well within a team

What’s in It for You? FläktGroup UK is committed to supporting your growth and development. Join us and benefit

Competitive Salary

25 Days Holiday (+ Bank Holidays & Holiday Purchase Scheme)

Pension Scheme

Life Assurance Scheme

Cycle to Work Scheme

Long Service Awards

Employee Assistance Programme & Mental Health Support

Learning & Development Opportunities

About us: For over 100 years, we have proudly developed innovative and energy efficient Indoor Air Quality solutions for commercial buildings and critical ventilation applications. Today FläktGroup is one of the global leaders with +600 MEUR in sales to more than 65 countries and headquartered in Herne, Germany. With the widest product range in the industry, our products are found everywhere from homes, offices and schools, to hospitals, data centres, subways and offshore.

Learn more at www.flaktgroup.com

Equal Opportunities: We are an equal opportunities employer, recruiting individuals on their suitability for the role, qualifications and experience. We welcome applications from all communities and backgrounds. Please note we do require applicants to hold the Right to Work in the United Kingdom.

A note for recruitment agencies – The HR Team are responsible for recruitment across the company, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates. Any speculative or unsolicited CVs sent to any employee of Flaktgroup will not be considered an introduction, and no fees will be applicable. Furthermore, we retain the right to pursue these candidates without query of ownership.

Extra information

Status

Closed

Education Level

Secondary School

Location

Glasgow

Type of Contract

Casual / Part Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English