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Festival Administrative Assistant in Oxford Business Park South

The Festival Administrative Assistant will assist the Festival Administrator, who provides primarily office-based support to volunteers and operational support to the wider stewarding team. The successful candidate will play a fundamental role in supporting approximately 5000 volunteers as they attend music festivals with Oxfam throughout the summer. Ideally, you will be able to offer two to three days per week for six months. This role is mainly office based but you may be required to travel some days/weekends onsite at our larger festivals. You should also be available to attend our pre and post season debrief weekends.

What are you going to do

  • Assisting in the supporter care of approximately 5000 volunteer stewards, including answering the telephone and email enquiries to the stewards' inbox throughout the season.
  • Overseeing the administration duties relating to compulsory steward training courses.
  • Managing some of the steward admin including child forms, checking steward photographs and references.
  • Some onsite administrative support at festivals, dealing with face to face enquires and problems, assisting with processing signing in shift sheets, shift swaps and steward welfare support.
  • General administrative support for the stewarding team and office duties.
  • Extensive use of our unique volunteer database for reports and updating of volunteer records throughout the summer.
  • To help with the processing of refunds after each festival by making sure volunteers have worked all their shifts and updating any denied or do not refund status.
  • Preparing the stationary boxes and paperwork that need to go to each festival and to assist with the printing of volunteer Id cards.
  • Some help with enquires through our social media channels throughout the season.

What we offer:

  • The unique opportunity to make a real difference to the lives of people living in poverty and suffering worldwide.
  • To develop key administrative and IT skills.
  • Opportunity to enhance communication skills (both written and spoken).
  • An opportunity to work within Oxfam's dynamic festivals team to gain experience of customer service and supporter care in large organisation.
  • To gain a positive reference to further your career and experience to apply for other opportunities within Oxfam.
  • Insight into working at music festivals.
  • Reasonable travel and lunch expenses can be reimbursed in line with Oxfam's policy.

What we ask:

  • not essential general School and / or College education
  • not essential previous part time / voluntary / full time
  • Very well organised and excellent time management.
  • IT literate including a working knowledge of Microsoft Word and Excel.
  • Strong administrative experience.
  • Excellent interpersonal skills and organisational skills.
  • Flexibility to adapt to changing priorities.
  • Ability to work to tight deadlines.
  • Able to work well independently, as well as part of a strong team.

Extra information

We will ask you to complete and send our Internship Application Form along with a CV and covering letter.

Education Level
Secondary School
Oxford Business Park South
Type of Contract
Salary indication
£0.00 per hour
Responsible for
Administrative Tasks
Type of Job
Admin / Secretarial
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Admin Jobs | Administrator Jobs | Back Office Employee | Voluntary | Secondary School

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