What are you going to do:
- Assisting in the supporter care of approximately 5000 volunteer stewards, including answering the telephone and email enquiries to the stewards' inbox throughout the season.
- Overseeing the administration duties relating to compulsory steward training courses.
- Managing some of the steward admin including child forms, checking steward photographs and references.
- Some onsite administrative support at festivals, dealing with face to face enquires and problems, assisting with processing signing in shift sheets, shift swaps and steward welfare support.
- General administrative support for the stewarding team and office duties.
- Extensive use of our unique volunteer database for reports and updating of volunteer records throughout the summer.
- To help with the processing of refunds after each festival by making sure volunteers have worked all their shifts and updating any denied or do not refund status.
- Preparing the stationary boxes and paperwork that need to go to each festival and to assist with the printing of volunteer Id cards.
- Some help with enquires through our social media channels throughout the season.
What we offer:
- The unique opportunity to make a real difference to the lives of people living in poverty and suffering worldwide.
- To develop key administrative and IT skills.
- Opportunity to enhance communication skills (both written and spoken).
- An opportunity to work within Oxfam's dynamic festivals team to gain experience of customer service and supporter care in large organisation.
- To gain a positive reference to further your career and experience to apply for other opportunities within Oxfam.
- Insight into working at music festivals.
- Reasonable travel and lunch expenses can be reimbursed in line with Oxfam's policy.
What we ask:
- not essential general School and / or College education
- not essential previous part time / voluntary / full time
- Very well organised and excellent time management.
- IT literate including a working knowledge of Microsoft Word and Excel.
- Strong administrative experience.
- Excellent interpersonal skills and organisational skills.
- Flexibility to adapt to changing priorities.
- Ability to work to tight deadlines.
- Able to work well independently, as well as part of a strong team.
Apply
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Extra information
We will ask you to complete and send our Internship Application Form along with a CV and covering letter.
- Status
- Closed
- Education Level
- Secondary School
- Location
- Oxford Business Park South
- Type of Contract
- Voluntary
- Salary indication
-
£0.00 Per Hour
- Responsible for
- Administrative Tasks
- Profession type
- Admin / Secretarial
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- Yes
- Cover Letter Required
- Yes
- Languages
- English
