Information Technology Support Engineer

Job description

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Floorwalker / Deployment Support Engineer for an initial 6 month contract on a rate of £200/day (Inside IR35). This role will be based in Glasgow.

Responsibilities:

- Provide visible, onsite support to end users immediately following device deployment activity.

- Assist users with first log on issues, profile initialisation, and basic device familiarisation.

- Support users in reconnecting to the corporate network and verifying access to core services and applications.

- Provide calm, professional reassurance to users during periods of change, helping to reduce resistance and anxiety associated with device refresh.

- Support orderly user flows during deployment days to minimise disruption to services and operations.

- Act as the first on site point of contact for post deployment technical issues not captured during initial handover.

- Triage user issues effectively, determining whether they can be resolved through guidance or require escalation.

- Log and escalate issues via agreed support routes, including the Service Desk and Supplier support mechanisms, in line with processes.

- Ensure that issues are described clearly and factually to enable efficient resolution by downstream support teams.

- Identify recurring or systemic issues emerging across multiple users or sites.

- Differentiate isolated, user specific issues from wider deployment or configuration problems.

- Provide structured feedback to logistics leads and programme management to support corrective action.

- Contribute to avoiding repeat failures by feeding lessons learned into future deployment planning.

- Work closely with site contacts, service managers and deployment teams to ensure local coordination during deployment activity.

- Maintain awareness of site-specific constraints and adjust support focus accordingly.

- Represent the organisation professionally at all times, reinforcing confidence in the deployment process.

- Maintain accurate notes and handovers where issues remain unresolved at the end of onsite support periods.

Essential Skills:

- Proven experience providing end‑user IT support in a live operational environment.

- Strong customer‑focused approach with the ability to explain technical concepts clearly to non‑technical users.

- Ability to remain calm and effective under pressure during high‑volume deployment activity.

- Strong observation and analytical skills to identify patterns and trends from multiple small issues.

- Ability to follow defined processes and escalation routes with discipline.

- Willingness to work on‑site across a range of locations.

Desirable Skills:

- Experience supporting large‑scale device rollouts or technology change programmes.

- Knowledge of corporate desktop and laptop environments.

- Familiarity with structured IT support or service management processes.

If you would like to hear more about this opportunity please get in touch.

Extra information

Status

Open

Education Level

Secondary School

Location

Glasgow

Type of Contract

Full Time Jobs

Published at

12-09-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English