Chessington World of Adventures Hotel Front Office Host
The Front Office team is built up of two accommodation sites, Safari Hotel and Azteca Hotel. The team roles vary from Hotel Reception, Room Requests and Night Porters.
What are you going to do:
About the Role
- This role is to be the first point of contact for guests during their stay and the last point on their departure.
- You will assist them with any enquiries that they may have to ensure high levels of satisfaction are delivered and guarantee that they are provided with all of the relevant information they need to get the best out of their stay.
- You will guide guests to their rooms or tents, giving them all the relevant information, they require for their WILD Adventure.
- You will meet and greet our guests as they enter the Hotel, providing them with help with their luggage should they need it and ensure you are providing them with a unique service that is tailored to their individual requirements.
- You will deal with any guest problems, complaints or compliments and pass on any relevant information to the Reception Team Leader or Reception Manager.
- You will be able to provide guests with knowledge of room types, facilities and locations with the Resort.
- Finally, you will support the Front Office team with check-in, check out and lobby hosting when busy.
What we offer
- Fixed term contract till November 2022.
- Hourly rate of £8.21 - £8.91.
- Exclusive discount on our animal VIP experiences.
- Ongoing training opportunities and a Merlin Magic Pass.
- 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world, plus much more!
- We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects.
- These include access to our Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel, as well as 25% discount in our on-site retail shops and restaurants and 40% discount on LEGO.
What we ask
- At least finished high school
- You will have bags of enthusiasm & energy, with a passion for guest interaction and customer service.
- You will be able to work well in a team and will be happy to go the extra mile for our guests to ensure they have a ROAR-some stay.
- You must be self motiavated and a team player.
Apply
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Extra information
Chessington World of Adventures Resort is the UK's wildest adventure! With our Theme Park, Zoo, and our spectacular Hotel, there are plenty of roaringly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More!
Our Hotel at Chessington World of Adventures Resort offers adventurers of all ages the opportunity to go wild. Whether it’s the whole family on a short break, wanting to come up close and personal to a Meerkat, or corporate guests watching over the savannah on a working lunch, each and everyone will get the same wild and friendly welcome from our hotel team.
- Status
- Closed
- Education Level
- Secondary School
- Location
- Chessington
- Working hours per week
- 10 - 20
- Type of Contract
- Casual / Part Time Jobs, Weekend, Summer / Holiday Jobs, Temporary Full Time
- Salary indication
- Between £8.21 and £8.91 Per Hour
- Responsible for
- This role is to be the first point of contact for guests during their stay and the last point on their departure.
- Profession type
- Bar Staff / Waiters and Waitresses
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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